It is your responsibility to familiarise yourself with this agreement before allowing our professional to begin work. Allowing our technician to begin service indicates acceptance of this agreement in its entirety.

1. ESTIMATES:

Estimates are valid for seven days. Any payment made by the customer (deposit, parts and/or labour, etc.) represents acceptance of the estimate as well as consent to all of the terms and conditions.

2. APPOINTMENTS:

All appointments are scheduled between 8 a.m. and 6 p.m., based on the earliest available time. A day before the service, we will allocate a three-hour window and request your confirmation by email and phone call. We cannot guarantee the service if you do not confirm the appointment. Appointments for part installation will not be scheduled until the part(s) arrive.

3. SERVICE CALL FEE:

A qualified technician can be dispatched to the project site if a customer requests it. It will be calculated based on the time the technician leaves the office to go to work and the time it takes to examine the problem (not including the repair). In circumstances when the client does not choose to proceed with the task for any reason (e.g., it costs more to repair the item than it is worth), a service call fee will be levied. It will be waived if the consumer accepts our quotation, pays the deposit, and has us complete the work. The cost of a service call is non-refundable. If the problem is or may be caused by a source other than the appliance itself, the customer is liable for the service call fee. These include installation difficulties, plumbing issues, electrical issues, venting duct blockage, or any other issue unrelated to the appliance. It is the customer's responsibility to provide appropriate parking. If parking is not accessible on streets with limited permit parking only, our technician will discontinue service.

4. REPAIR COST:

The cost of the repair is determined by the job, not by the amount of time it takes to complete the repair.

5. CANCELLATIONS:

To cancel an appointment, the consumer must contact the company at least 12 hours before the planned service time. Customers that cancel late, cannot be reached, or are not at home at the scheduled service time will be charged a cancellation fee of $60. If you are unable to keep an appointment, please contact us as soon as possible. If we do not respond right away, please leave a message.

6. COMPLETED REPAIR:

If the customer has paid in full and/or signed the acceptance form, the repair is deemed complete. Payment in full for services also indicates that the client has inspected and tested the item and that the work has been done to their satisfaction. We do not provide refunds for finished or ongoing repairs.

7. LIABILITY RELEASE:

The customer agrees to release Kodiak Appliance Service., its owners, employees, and technicians from any and all express or implied liability arising from any damages or expenditures incurred as a result of the repair of the customer's appliance(s).

8. CUSTOMER RESPONSIBILITIES:

a) Someone 18 years of age or older must be present at the time of service.

b) During the technician's planned visit, the customer must have a valid form of payment on hand at all times. Checks are not accepted.

b) The technician must have complete and unfettered access to the appliance, free of children, dogs, and other distractions. Empty the washer and dryer, if they are stacked.

d) Customers are not authorised to smoke cigarettes when technicians are present.

9. PAYMENT:

Unless credit agreements have been agreed upon prior to the initial service call, all work will be paid for upon completion of the work. All outstanding balances will be assessed a late fee of 1.5 percent per month, or the maximum rate permitted by law, whichever is less.You agree to pay any collection costs, including but not limited to attorney's fees. 

10. INSTALLATION CHARGE:

Our basic installation fee covers the removal and/or installation of an appliance without disturbing or removing any other fixtures. It does not cover the repair or modification of gas, water, ventilation, or electrical systems. We do not verify the regulatory compliance of such systems; this is solely the responsibility of the customer. The mentioned installation fee does not include the cost of materials such as vent hoses, water lines, gas lines, hoses, fittings, and so on. If a second person is necessary to install an appliance (for example, a stacked washer and dryer), that person will be charged extra. A service call fee will be applied if the installation cannot be completed during the planned time.

11. PARTS:

We only use original or superior components. If the components we use fail during the warranty term, we will pay for replacement parts, but you will be responsible for shipping and handling. If a part fails due to normal wear and tear after the warranty term has expired, we will charge our standard rate for replacement parts and labour. For components purchased separately or over the counter, we provide a 15-day money back guarantee. A 25% restocking charge will be applied after that time. There are no refunds for shipping or handling. Electrical or special-order parts are not returnable.

12. RECOMMENDATIONS:

We are not liable for any job that is not completed by us, even if the customer follows our instructions.

13. REFUSAL OF SERVICE:

We reserve the right to refuse service to anyone using our reasonable discretion, particularly in cases of disrespectful or disruptive customers or danger to the technician. A service call fee can be charged for services refused due to the customer’s fault.